Cancellation Policy

A cancelled appointment hurts three people: you, your therapist, and another client who could have potentially used your time slot. Therapy sessions are scheduled in advance and are a time reserved exclusively for you, the client.

This is my cancellation policy: Clients can cancel a session anytime, if they provide 2 hours notice.

The only time that it will be acceptable to cancel in less than 2 hours is in the event of serious illness or extreme weather or other unavoidable circumstance. If you are unsure, please contact us for further guidance. Please understand that my cancellation policy in not a penalty or a punishment. I want to make sure that you don’t feel this way, if someday you miss an appointment.

You can cancel your session by calling or texting (WhatsApp: +254702264131), or emailing at info@twebatherapyncoach.com.

• If you are 10-15 minutes late for a session, your therapist will text you.
• If you are more than 30 minutes late to your session time, this will be treated as a cancelled session.

While it is a time commitment, this is for your personal growth and consistency is key in order to get the most out of the sessions.